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Our Process

At Priority Footwear, what truly sets us apart is our comprehensive, start-to-finish service. With more than 25 years of experience in diabetic footwear and orthotics, we understand exactly what’s required to ensure a smooth, compliant, and efficient process for every patient.

Because of our long-standing relationships with medical providers and insurance companies, we’re able to move your approval forward quickly — minimizing delays and keeping everything organized on your behalf.

Our team manages every step from A to Z — including documentation, medical provider signatures, insurance verification, and Medicare compliance — so you don’t have to worry about any of the paperwork.

From your first appointment to the final fitting, we handle it all with accuracy, compassion, and care.

Ready to get started? Find your nearest clinic and schedule your diabetic footwear appointment today.

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How It Works

If your primary care physician or podiatrist has diagnosed you with diabetes and one of the six qualifying conditions recognized by Medicare, you may be eligible to receive a pair of therapeutic diabetic shoes and custom orthotics — often at little or no cost to you every 12 months. 

Your medical provider may refer you directly to Priority Footwear, or you can contact one of our 12 clinic locations to schedule your appointment. Our team will handle the entire process from start to finish.

Once your appointment is booked:

  • Our office staff will send the required paperwork to your medical provider for certification.
  • We will contact your insurance provider to verify eligibility and coverage.
  • When approvals are in place, you’ll come in for your foot assessment and 3D scan to design your custom footwear and orthotics.
  • At Priority Footwear, we make the process simple and fully compliant with Medicare diabetic shoe guidelines — so you can focus on your comfort, mobility, and long-term foot health.

Have questions about coverage or eligibility? Contact our team and we’ll guide you through every step.

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What to Expect
Description
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The Write Up Appointment
Description
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The Dispensing Appointment
Description
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A person customizing a shoe insert for men and women with foot conditions to wear walking or running orthotic shoes.

Our Process

At Priority Footwear, what truly sets us apart is our comprehensive, start-to-finish service. With more than 25 years of experience in diabetic footwear and orthotics, we understand exactly what’s required to ensure a smooth, compliant, and efficient process for every patient.

Because of our long-standing relationships with medical providers and insurance companies, we’re able to move your approval forward quickly — minimizing delays and keeping everything organized on your behalf.

Our team manages every step from A to Z — including documentation, medical provider signatures, insurance verification, and Medicare compliance — so you don’t have to worry about any of the paperwork.

From your first appointment to the final fitting, we handle it all with accuracy, compassion, and care.

Ready to get started? Find your nearest clinic and schedule your diabetic footwear appointment today.

 

Find a Location

How It Works

If your primary care physician or podiatrist has diagnosed you with diabetes and one of the six qualifying conditions recognized by Medicare, you may be eligible to receive a pair of therapeutic diabetic shoes and custom orthotics — often at little or no cost to you every 12 months.

Your medical provider may refer you directly to Priority Footwear, or you can contact one of our 12 clinic locations to schedule your appointment. Our team will handle the entire process from start to finish.

Once your appointment is booked:

how it works

If your primary care physician or podiatrist has diagnosed you with diabetes and one of the six qualifying conditions recognized by Medicare, you may be eligible to receive a pair of therapeutic diabetic shoes and custom orthotics — often at little or no cost to you every 12 months.

Your medical provider may refer you directly to Priority Footwear, or you can contact one of our 12 clinic locations to schedule your appointment. Our team will handle the entire process from start to finish.

Once your appointment is booked:

  • Our office staff will send the required paperwork to your medical provider for certification.
  • We will contact your insurance provider to verify eligibility and coverage.
  • When approvals are in place, you’ll come in for your foot assessment and 3D scan to design your custom footwear and orthotics.
  • At Priority Footwear, we make the process simple and fully compliant with Medicare diabetic shoe guidelines — so you can focus on your comfort, mobility, and long-term foot health.

Have questions about coverage or eligibility? Contact our team and we’ll guide you through every step.

Contact Us
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Our office staff will send the required paperwork to your medical provider for certification.
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We will contact your insurance provider to verify eligibility and coverage.
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When approvals are in place, you'll come in for your foot assessment and 3D scan to design your custom footwear and orthotics.
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At Priority Footwear, we make the process simple and fully compliant with Medicare diabetic shoe guidelines — so you can focus on your comfort, mobility, and long-term foot health.

Have questions about coverage or eligibility? Contact our team and we’ll guide you through every step.

Once your appointment is booked:

  • Our office staff will send the required paperwork to your medical provider for certification.
  • We will contact your insurance provider to verify eligibility and coverage.
  • When approvals are in place, you’ll come in for your foot assessment and 3D scan to design your custom footwear and orthotics.
  • At Priority Footwear, we make the process simple and fully compliant with Medicare diabetic shoe guidelines — so you can focus on your comfort, mobility, and long-term foot health.

Have questions about coverage or eligibility? Contact our team and we’ll guide you through every step.

The process

At Priority Footwear, what truly sets us apart is our comprehensive, start-to-finish service. With more than 25 years of experience in diabetic footwear and orthotics, we understand exactly what’s required to ensure a smooth, compliant, and efficient process for every patient.

Because of our long-standing relationships with medical providers and insurance companies, we’re able to move your approval forward quickly — minimizing delays and keeping everything organized on your behalf.

Our team manages every step from A to Z — including documentation, medical provider signatures, insurance verification, and Medicare compliance — so you don’t have to worry about any of the paperwork.

From your first appointment to the final fitting, we handle it all with accuracy, compassion, and care.

Ready to get started? Find your nearest clinic and schedule your diabetic footwear appointment today.

How it works

If your primary care physician or podiatrist has diagnosed you with diabetes and one of the six qualifying conditions recognized by Medicare, you may be eligible to receive a pair of therapeutic diabetic shoes and custom orthotics — often at little or no cost to you every 12 months. 

Your medical provider may refer you directly to Priority Footwear, or you can contact one of our 12 clinic locations to schedule your appointment. Our team will handle the entire process from start to finish.

Once your appointment is booked:

  • Our office staff will send the required paperwork to your medical provider for certification.
  • We will contact your insurance provider to verify eligibility and coverage.
  • When approvals are in place, you’ll come in for your foot assessment and 3D scan to design your custom footwear and orthotics.
  • At Priority Footwear, we make the process simple and fully compliant with Medicare diabetic shoe guidelines — so you can focus on your comfort, mobility, and long-term foot health.

Have questions about coverage or eligibility? Contact our team and we’ll guide you through every step.

What to expect during your diabetic shoe fitting and dispensing appointments

At Priority Footwear, our goal is to make every step of your diabetic footwear journey easy, comfortable, and fully compliant with Medicare guidelines. Whether you’re coming in for your first fitting or returning for your annual replacement, here’s exactly what to expect during your write-up and dispensing appointments.

Our certified team will guide you through each step — from your initial foot health assessment and 3D imaging to your custom orthotic fitting and replacement schedule — ensuring your feet receive the best care and support possible.

Our certified fitters are ready to help.
Book your appointment today. 

 

Call Now
photographic Shoe fitting for sneaker at doctor office

What to expect

What to expect during your diabetic shoe fitting and dispensing appointments

At Priority Footwear, our goal is to make every step of your diabetic footwear journey easy, comfortable, and fully compliant with Medicare guidelines. Whether you’re coming in for your first fitting or returning for your annual replacement, here’s exactly what to expect during your write-up and dispensing appointments.

Our certified team will guide you through each step — from your initial foot health assessment and 3D imaging to your custom orthotic fitting and replacement schedule — ensuring your feet receive the best care and support possible.

Our certified fitters are ready to help. Book your appointment today. 

What to Expect

During Your Diabetic Shoe Fitting and Dispensing Appointments

At Priority Footwear, our goal is to make every step of your diabetic footwear journey easy, comfortable, and fully compliant with Medicare guidelines. Whether you’re coming in for your first fitting or returning for your annual replacement, here’s exactly what to expect during your write-up and dispensing appointments.

Our certified team will guide you through each step — from your initial foot health assessment and 3D imaging to your custom orthotic fitting and replacement schedule — ensuring your feet receive the best care and support possible.

Our certified fitters are ready to help.
Book your appointment today. 

 

Call Now
Shoe fitting process and what to expect when booking your appointment with us today.

YOUR FIRST VISIT

The Write Up Appointment

Your certified shoe fitter will perform a thorough diabetic foot evaluation to create a custom plan tailored to your medical needs. 

Your visit includes:

  • Discussion of your diabetes and foot health history, medications and recent specialist visits
  • Foot measurements
  • 3D imaging of both feet for precision fitting
  • Neuropathy testing and temperature checks
  • Identification of pressure points and calluses
  • Footwear recommendation 

We carry only high quality Medicare approved therapeutic shoes including sneakers, boots, and casual styles designed for diabetic comfort and protection.

SHOE AND ORTHOTIC FITTING

The Dispensing Appointment

Once your diabetic shoes and custom orthotics are ready, we’ll contact you to schedule your dispensing appointment. 

What to expect:

  • You’ll try on your new shoes and orthotics to ensure the fit and comfort
  • You’ll receive guidance on proper wear, break in, and care
  • You’ll have up to 30 days to wear-test them indoors
Once you get home, if you experience any pressure, rubbing, or discomfort, contact your clinic as soon as possible. Our team will make any adjustments needed to ensure a perfect fit.

The write up appointment

Your first visit

During your first appointment, your certified shoe fitter will perform a thorough diabetic foot evaluation to create a custom plan tailored to your medical needs and comfort goals.

Your visit includes:

  • Discussion of your diabetes and foot health history, including medications and recent specialist visits
  • Foot measurements for size, width, and girth
  • 3D imaging of both feet for precision fitting
  • Neuropathy testing and temperature checks
  • Identification of pressure points, sore spots, or calluses

Because no two feet are the same, your fitter will carefully measure each one and recommend the shoe style and fit best suited to your needs. We offer an extensive selection of therapeutic footwear including sneakers, boots, and casual styles designed for diabetic comfort and protection.

To complete your order, your medical provider’s signed certification must be received. Our team will reach out to your provider to collect the required paperwork, but we also encourage you to follow up directly to help speed up the process.

From your initial fitting appointment to your shoe pickup, the full process typically takes 4–6 weeks.

The dispensing appointment

Shoe and orthotic fitting

Once your custom diabetic shoes and orthotics are ready, we’ll contact you to schedule your dispensing appointment. During this visit, your fitter will make sure everything fits properly and comfortably before you take them home.

What to expect:

  • You’ll try on your new shoes and orthotics to confirm the fit and comfort
  • Your fitter will check width, balance, and pressure points while you walk
  • You’ll receive instructions for breaking in your shoes gradually to avoid discomfort
  • You’ll have up to 30 days to wear-test them indoors
  • If you are eligible for more than one pair of orthotics, your fitter will also review your replacement schedule and help plan future visits

If you experience any pressure, rubbing, or discomfort, contact your clinic as soon as possible — our team will make any adjustments needed to ensure a perfect fit.

Person filling out forms for approval process for insurance and medical providers.
THE APPROVAL PROCESS

Forms and Insurance

The approval process for diabetic footwear at Priority Footwear is designed to be simple, compliant, and fully coordinated between our office, your medical provider, and your insurance company.

To qualify for diabetic shoes or custom orthotics under Medicare or your health plan, a few key forms must be completed and signed by your primary care physician (PCP) or specialist.

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Forms and Insurance

The approval process for diabetic footwear at Priority Footwear is designed to be simple, compliant, and fully coordinated between our office, your medical provider, and your insurance company.

To qualify for diabetic shoes or custom orthotics under Medicare or your health plan, a few key forms must be completed and signed by your primary care physician (PCP) or specialist.

Medical Provider Form

Your doctor will need to fill out a certification form confirming your diabetes diagnosis and one or more of the six qualifying conditions recognized by Medicare.

Once your provider completes and signs the form, our office will:

  • Collect the documentation directly from their office.
  • Submit it to your insurance company for approval.
  • Keep you informed throughout the process.

We handle all communication with both your provider and your insurance so you can focus on your health, not the paperwork.

Download the medical form.

Insurance Coverage

Priority Footwear works with over 180 major insurance plans, including Medicare, Medicaid, and private insurance plans.

Coverage for diabetic shoes and custom orthotics varies depending on your plan, but many patients are covered up to 100%. In some cases, a small copay or deductible may apply.

When you schedule your appointment, our staff will:

  • Verify your insurance eligibility
  • Confirm the extent of your coverage
  • Provide a clear breakdown of any out-of-pocket costs before your fitting
View Insurances

Medical Provider Form

Your doctor will need to fill out a certification form confirming your diabetes diagnosis and one or more of the six qualifying conditions recognized by Medicare.

Download Medical Provider Form 

We handle the paperwork for you.

Once your provider completes and signs the form, our office will:

  • Collect the documentation directly from their office.
  • Submit it to your insurance company for approval.
  • Keep you informed throughout the process.

We handle all communication with both your provider and your insurance — so you can focus on your health, not the paperwork.

Insurance Coverage

Priority Footwear works with most major insurance carriers, including Medicare, Medicaid, and private insurance plans.

Coverage for diabetic shoes and custom orthotics varies depending on your plan, but many patients are covered up to 100%. In some cases, a small copay or deductible may apply.

What You Can Expect

When you schedule your appointment, our staff will:

  • Verify your insurance eligibility.
  • Confirm the extent of your coverage.
  • Provide a clear breakdown of any out-of-pocket costs before your fitting.

What to Bring to Your Appointment

Please bring the following to every visit:

  • A valid photo ID
  • Your current insurance card

Having these items helps us verify your coverage and ensure a smooth appointment process.

Illustrative drivers license and insurance card with check marks no background
ESSENTIALS FOR VISIT

What to Bring to Your Appointment

Please bring the following to every visit:

  • A valid photo ID
  • Your current insurance card

Having these items helps us verify your coverage and ensure a smooth appointment process.

Ready to Get Started?

Your comfort and foot health matter. Our clinical process is designed to make getting the right footwear simple, supportive, and stress free.
  • Our office staff will send the required paperwork to your medical provider for certification.
  • We will contact your insurance provider to verify eligibility and coverage.
  • When approvals are in place, you’ll come in for your foot assessment and 3D scan to design your custom footwear and orthotics.
  • At Priority Footwear, we make the process simple and fully compliant with Medicare diabetic shoe guidelines — so you can focus on your comfort, mobility, and long-term foot health.

Have questions about coverage or eligibility? Contact our team and we’ll guide you through every step.

Frequently Asked Questions

Can’t find any answer for your question?
Ask our Customer Support

Q: Will Medicare cover my diabetic shoes?
A: Yes. Medicare typically covers one pair of diabetic shoes and up to three pairs of custom inserts per year, if you have diabetes and a qualifying condition documented by your physician.
Q: What forms does my doctor need to complete?
A: Your primary care physician or specialist must complete and sign the Medicare Diabetic Shoe Certification Form confirming your eligibility. Our staff can provide this form directly to your provider and follow up on your behalf.
Q: How long does the approval process take?
A: Once your paperwork is received, approval usually takes a few business days depending on your provider’s response and insurance verification timeline. Our goal is to make the process as quick and seamless as possible.
Q: What if my insurance doesn’t cover 100% of the cost?
A: If your plan requires a copay or deductible, our team will let you know your exact patient responsibility before your fitting appointment — so there are no surprises.
Q. How long does the whole process take?
From your initial fitting appointment to your shoe pickup, the full process typically takes 4–6 weeks.

Frequently Asked Questions

Q: Will Medicare cover my diabetic shoes?

A: Yes. Medicare typically covers one pair of diabetic shoes and up to three pairs of custom inserts per year, if you have diabetes and a qualifying condition documented by your physician.

 

Q: What forms does my doctor need to complete?

A: Your primary care physician or specialist must complete and sign the Medicare Diabetic Shoe Certification Form confirming your eligibility. Our staff can provide this form directly to your provider and follow up on your behalf.

 

Q: How long does the approval process take?

A: Once your paperwork is received, approval usually takes a few business days depending on your provider’s response and insurance verification timeline. Our goal is to make the process as quick and seamless as possible.

 

Q: What if my insurance doesn’t cover 100% of the cost?

A: If your plan requires a copay or deductible, our team will let you know your exact patient responsibility before your fitting appointment — so there are no surprises.